Five Star Homes YEG Inc. | Effective Date: October 8, 2026
1. About This Privacy Policy
Five Star Homes YEG Inc. respects the privacy of our customers, prospective customers, homeowners,
website visitors, and other individuals with whom we interact. We are committed to handling personal
information responsibly and in accordance with applicable privacy laws.
This Privacy Policy explains how Five Star Homes collects, uses, discloses, protects, and retains
personal information when you visit or use fivestarhomes.ca, contact our team, inquire about one of our
homes or communities, visit a show home, purchase or build a home, or interact with us in connection
with customer service or warranty matters.
Our privacy practices are governed by applicable Canadian privacy legislation, including Alberta’s
Personal Information Protection Act (PIPA), as applicable.
2. What Is Personal Information?
“Personal information” generally means information about an identifiable individual.
Depending on how you interact with Five Star Homes, the personal information we may collect can
include your name, home or mailing address, email address, telephone number, housing preferences,
information about a home or community in which you are interested, appointment or showing information,
information related to a home purchase or construction project, warranty and service information,
transaction-related information, and information you choose to provide in correspondence or other
communications with us.
We seek to collect only information that is reasonably necessary for the purposes described in this
Privacy Policy or as otherwise permitted or required by law.
3. How We Collect Personal Information
We may collect personal information directly from you when you contact us by phone, email, text
message, or through our website; submit an inquiry or contact form; request information about a home,
model, community, show home, or custom build; request a showing or appointment; visit a show home or
sales location; subscribe to our newsletter or other communications; purchase or build a home; enter into
an agreement with us; submit a warranty or service request; or participate in a promotion, survey, or
other activity offered by us.
We may also receive personal information from third parties where permitted by law and where the
information is reasonably necessary for our business activities.
4. Information Provided When You Inquire About a Home
When you contact us or express interest in one of our homes, communities, models, show homes, or
custom-building services, we may collect information such as your name, contact information, housing
preferences, the property or community you are interested in, and other information you choose to
provide.
We use this information to respond to your inquiry, provide information about homes and communities,
arrange appointments or showings, answer questions, follow up on your request, and better understand
customer needs so that we can improve our products and services.
5. Purchasing or Building a Home
If you purchase or build a home through Five Star Homes, we may collect information necessary to
complete and administer the transaction. This may include purchaser names and contact information,
property and lot information, mailing and property addresses, information contained in agreements and
related documents, deposit or payment information, information needed to verify identity where
appropriate, and information necessary to coordinate construction, possession, warranty, and related
services.
We use this information to facilitate and administer the transaction, communicate with you, coordinate
construction and related services, meet contractual obligations, maintain appropriate records, and comply
with applicable legal and regulatory requirements.
6. Warranty and Customer Service
When you contact Five Star Homes regarding your home, warranty, service, construction, or another
customer service matter, we may request information necessary to identify you and assist with your
request. This may include your name, contact information, property address, lot or home information,
closing or possession information, warranty information, and details regarding the issue or request.
We use this information to respond to your request, coordinate with appropriate personnel or service
providers, maintain records of customer service matters, and improve our products and services.
7. How We Use Personal Information
Five Star Homes may collect, use, and disclose personal information for purposes that are reasonably
related to our business activities, including responding to inquiries; providing information about our
homes and services; managing appointments and showings; facilitating home purchases and
construction; communicating with homeowners and prospective homeowners; providing customer service
and warranty support; managing customer and business relationships; processing payments and
maintaining financial records; coordinating with trades, contractors, suppliers, and other service
providers; improving our homes, services, website, and customer experience; understanding website use
and customer interests; sending marketing communications where permitted; preventing fraud or
unauthorized activity; and meeting contractual, legal, regulatory, and other legitimate business
obligations.
We will not use personal information for a purpose unrelated to the purpose for which it was collected
unless permitted by law or we obtain the appropriate consent.
8. Consent
Where required by applicable law, Five Star Homes will obtain consent before collecting, using, or
disclosing personal information. Depending on the circumstances, consent may be express or implied.
For example, when you voluntarily provide your contact information and request that we contact you
about a home, we may use that information to respond to your request.
You may withdraw consent where permitted by law. However, withdrawing consent may affect our ability
to provide certain services or continue certain activities. Five Star Homes may collect, use, or disclose
personal information without consent where permitted or required by applicable law.
9. Marketing and Communications
If you provide your contact information or request information from us, Five Star Homes may contact you
about our homes, communities, show homes, promotions, events, services, or other information that may
be relevant to your interests.
Marketing communications may be sent by email, telephone, text message, or other permitted
communication methods. Where required by law, we will obtain the necessary consent before sending
commercial electronic messages.
You may unsubscribe from marketing emails by using the unsubscribe option included in the
communication or by contacting us directly. Even if you unsubscribe from marketing communications, we
may continue to contact you regarding an existing purchase, agreement, warranty matter, service
request, appointment, or other legitimate business relationship.
10. Sharing Personal Information
Five Star Homes does not sell or rent your personal information.
We may share personal information when reasonably necessary to operate our business, provide
services, complete a transaction, or fulfill the purposes described in this Privacy Policy. This may include
sharing information with employees and representatives of Five Star Homes; contractors and trades
involved in constructing or servicing your home; suppliers and manufacturers; consultants and
professional advisors; website, hosting, technology, communications, and software providers; payment
and financial service providers; warranty providers or administrators; legal, accounting, insurance, or
other professional service providers; and government authorities or regulatory bodies where required or
permitted by law.
We take reasonable steps to ensure that third parties receiving personal information only have access to
information reasonably necessary for the services they provide.
11. Service Providers
Five Star Homes may use third-party companies to provide services on our behalf, including website
hosting, information technology, email communications, customer relationship management, analytics,
marketing, payment processing, document management, and other business services.
Where a service provider has access to personal information, we take reasonable steps to require that
the information be handled appropriately and protected against unauthorized use or disclosure.
12. Information Processed Outside Canada
Some of our service providers may store or process information outside Alberta or Canada. Where
personal information is processed outside Canada, it may be subject to the laws of the jurisdiction where
it is stored or processed. This may mean that the information can be accessed by courts, law
enforcement agencies, regulators, or government authorities in accordance with the laws of that
jurisdiction.
Five Star Homes takes reasonable steps to select service providers and establish arrangements that are
appropriate for the protection of personal information.
13. Website Information and Cookies
When you visit fivestarhomes.ca, certain information may be collected automatically through cookies and
similar technologies. This may include your IP address, browser type, device type, operating system,
pages visited, date and time of your visit, referring webpage, and general website usage information.
We may use this information to maintain and operate our website, improve website functionality,
understand how visitors use our website, monitor website performance, identify technical issues, and
improve our marketing and customer experience.
Our website uses necessary cookies and may use optional cookies for functional, performance, analytics,
advertising, or other purposes. Our website currently provides cookie-consent controls for optional
categories of cookies. You may also be able to control or disable cookies through your browser.
Disabling certain cookies may affect website functionality.
Cookie and consent technologies used on the website may store information about your cookie
preferences so that the website can remember whether you have accepted or declined optional cookies.
14. Analytics and Online Advertising
Five Star Homes may use third-party analytics and advertising services to understand website activity
and evaluate the effectiveness of our marketing. These services may use cookies, pixels, tracking tags,
web beacons, or similar technologies.
Depending on the services in use, information may be used to understand how visitors arrive at our
website, which pages are viewed, how visitors navigate the site, general traffic patterns, and the
effectiveness of marketing campaigns.
Third-party advertising platforms may use information collected through their technologies to help deliver
or measure advertising that may be relevant to your interests. Those third parties have their own privacy
policies and practices governing information they collect.
15. Social Media
Our website may contain links, buttons, feeds, or other features that connect to social media platforms or
other third-party services. If you interact with these features, the applicable third party may collect
information about your interaction in accordance with its own privacy policy.
Five Star Homes does not control how third-party social media platforms collect, use, or disclose
information.
16. Third-Party Websites
Our website may contain links to websites operated by third parties. These websites are not controlled by
Five Star Homes and may have their own privacy policies and terms of use.
We encourage you to review the privacy policies of any third-party website before providing personal
information. Five Star Homes is not responsible for the privacy practices, security, content, or handling of
personal information by third-party websites.
17. Protection of Personal Information
Five Star Homes takes reasonable administrative, technical, and physical safeguards to protect personal
information in our custody or control against unauthorized access, collection, use, disclosure, loss, theft,
modification, or destruction.
Access to personal information is generally limited to employees, representatives, and service providers
who require the information for legitimate business purposes.
Although we take reasonable precautions, no method of storing or transmitting information electronically
can be guaranteed to be completely secure.
18. Retention and Disposal
Five Star Homes retains personal information only for as long as reasonably necessary for the purposes
for which it was collected, to maintain appropriate business and transaction records, to fulfill contractual
obligations, to resolve disputes, or to meet legal and regulatory requirements.
When personal information is no longer required, we take reasonable steps to securely destroy, delete,
or anonymize it.
19. Accessing and Correcting Your Information
Subject to applicable legal requirements and exceptions, you may request access to personal information
that Five Star Homes holds about you. You may also request that inaccurate or incomplete information
be corrected.
To make a request, please contact us using the contact information below. For security purposes, we
may ask you to provide information necessary to verify your identity before processing your request.
20. Privacy Complaints
If you have a question, concern, or complaint about the way Five Star Homes handles your personal
information, we encourage you to contact us first so that we can investigate and attempt to resolve the
matter.
We will review privacy complaints and take reasonable steps to address concerns. If you are not satisfied
with our response, you may have the right to contact the Office of the Information and Privacy
Commissioner of Alberta (OIPC).
21. Business Transactions
If Five Star Homes is involved in a merger, acquisition, financing, reorganization, sale of assets, sale of
the business, bankruptcy, insolvency, or another corporate transaction, personal information may be
transferred as part of that transaction where permitted by law.
Any such transfer will be handled in accordance with applicable privacy requirements.
22. Changes to This Privacy Policy
Five Star Homes may update this Privacy Policy periodically to reflect changes in our business practices,
website, technology, services, or applicable privacy legislation.
Any updated Privacy Policy will be posted on our website with a revised effective date. We encourage
you to review this Privacy Policy periodically to remain informed about how we handle personal
information.
23. Contact Us
If you have questions about this Privacy Policy, wish to request access to or correction of your personal
information, or have a privacy-related concern, please contact us:
Five Star Homes YEG Inc.
5615 94A St. NW
Edmonton, AB T6E 4Z1
Canada
Phone: 780-777-0303
Email: sales@fivestarhomes.ca
Website: https://fivestarhomes.ca/
Last Updated: October 8, 2026