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Awards

2026 AvidCX Diamond Capstone Award Winner (Canada)

In 2026, Five Star Homes was honoured as an AvidCX Diamond Capstone Award Winner. The Diamond Capstone Award recognizes sustained, long-term excellence in customer experience, highlighting builders who consistently deliver outstanding service and homeowner satisfaction year after year.

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“Since 2021, Five Star Homes has been consistently recognized for what matters most, our customers. Earning multiple national customer satisfaction awards year after year has reinforced our commitment to delivering not just exceptional homes, but a truly five star experience from start to finish.

Most recently, receiving the Long Term Excellence Award is especially meaningful. This recognition isn’t based on a single moment, it reflects our consistent performance and dedication to our customers. It tells us that our approach to communication, craftsmanship, and care isn’t just working, it’s lasting.

For us, this award is more than a milestone. It’s a standard we hold ourselves to on every home we build. It means our homeowners can move forward with confidence, knowing they’re choosing a builder with a proven track record of putting their experience first today, and for years to come.”

– Robby Sharma, President, Five Star Homes

What are the Avid Customer Service Awards?

The AvidCX Awards serve as a reliable indicator of customer service quality in the homebuilding sector. Since 1992, Avid Ratings has played a pivotal role in increasing transparency regarding builder performance based on consumer feedback.

Awards are based on survey responses collected from homeowners during their first 90 days and first year of homeownership, representing major public builders, leading private companies, and custom and small-volume builders. The survey offers unparalleled insights into overall satisfaction, referral likelihood, actual recommendations, and strategic customer experience diagnostics for homebuilders. Read the latest press release from June 2026.

Five Star Homes has consistently been honoured with AVID customer service awards since 2018, a testament to our unwavering commitment to excellence in home building and customer satisfaction. Our dedication is reflected through consistent, high-quality service and a keen attention to the client experience. Our approach to building not only focuses on superior craftsmanship but also on creating a comforting and enjoyable home-buying process. Read about our past award in the Edmonton Journal.

AVID Gold Award for highest ratings in Alberta 2018, 2019 & 2020
AVID Cup Award for highest ratings at the national level 2021 & 2022
AVID Diamond Award 2023 & 2024
AvidCX Diamond Capstone Award 2026

Homes Built For Real Life

Prepare to find something extraordinary in your next home. The Five Star Homes experience is in the one-of-a-kind details, our dedicated customer service and our ability to adapt to buyer needs