What are the Avid Customer Service Awards?

The Avid Awards serve as a reliable indicator of customer service quality in the homebuilding sector. Since 1992, Avid Ratings has played a pivotal role in increasing transparency regarding builder performance based on consumer feedback. Avid’s New Home Experience surveys gather comprehensive homebuyer feedback, offering unparalleled insights into overall satisfaction, referral likelihood, actual recommendations, and strategic customer experience diagnostics for homebuilders. Read more about the latest press release from May 2024.

Five Star Homes has consistently been honored with AVID customer service awards since 2018, a testament to our unwavering commitment to excellence in home building and customer satisfaction. We have demonstrated our dedication through consistent, high-quality service and a keen attention to the client experience. Our approach to building not only focuses on superior craftsmanship but also on creating a comforting and enjoyable home-buying process. Read about our past award in the Edmonton Journal.

Avid Diamond Award 2023/2024

Builders with the highest scores in their nation on the New Home Move-In Experience Survey, taken from the first 90 days of homeownership, are recognized with this award. The US and Canada are eligible for one award each for Production, Custom, and Small Volume builder categories.

Last year was a challenging journey for Five Star Homes as we were navigating the loss of our founder. His vision and dedication to the customer experience will always be our priority. As we accept our 4th consecutive AVID award for the highest customer service ratings at the national level, we’d like to express our deepest gratitude to our suppliers, team members and our customers. This award means we’re building a legacy of respect and responsibility in this industry.”  – Robby Sharma, Five Star Homes

AVID Gold Award for highest ratings in Alberta 2018, 2019 & 2020
AVID Cup Award for highest ratings at the national level
2021 & 2022